We apologize for any inconvenience caused by problematic advertisements.
It’s important to understand that all ads come from external ad networks that are not fully controlled by our development team. If an ad freezes, cannot be closed, or causes the game to crash, this is often related to the ad provider’s design or performance.
Please rest assured that our team continuously improves the stability of the ad system, monitors problematic ad creatives, and reports recurring issues to our partners.
If you experience issues with a specific advertisement, please provide the following details:
Name of the advertised application (if available)
Screenshot of the advertisement
Approximate time when the ad was shown and your time zone
Description of the issue:
The ad freezes
The game crashes
The ad cannot be closed
The reward was not received
Any other detail that might help
The more information we receive, the faster we can remove problematic ads or escalate them to ad partners.